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Shipping & Returns Policy

Shipping

We aim to dispatch all orders within 1–2 working days after payment has been received.

Delivery times are estimates only and may vary depending on the courier service and your location. Delays caused by the courier, weather conditions, or other unforeseen circumstances are outside of our control.

Please ensure your delivery address is correct before placing your order, as we cannot be held responsible for orders sent to an incorrect address provided by the customer.

Returns

We offer a 14-day return period from the date you receive your order.

To be eligible for a return:

  • The item must be unused.
  • The item must be in its original, unopened packaging.
  • The item must be returned in a resalable condition.

The buyer is responsible for return postage costs unless the item is faulty or incorrect.

Once your returned item has been received and inspected, we will process your refund within 5 working days. Refunds will be made using the original payment method.

Damaged or Faulty Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number
  • Clear photographs of the damaged item
  • Photographs of the outer packaging
  • Photographs of the shipping label

We will investigate the issue with our courier. Courier investigations can take approximately 28 days, although some claims may be resolved sooner or may take longer depending on the courier.

We will keep you informed throughout the process and will work to resolve your claim as quickly as possible.

Non-Returnable Items

The following items cannot be returned unless they are faulty:

  • Opened or used products
  • Items not in their original packaging
  • Products that have been damaged after delivery due to misuse
  • Personal care or hygiene products that have been opened (where applicable)
Missing Parcels

If your parcel has not arrived within the estimated delivery timeframe, please contact us so we can investigate with the courier.

Incorrect Orders

If you receive the wrong item, please contact us within 48 hours of delivery. We will arrange an appropriate resolution as quickly as possible.

Contact Us

If you have any questions regarding your order, shipping, or returns, please contact our customer service team. We are always happy to help.

Returns & Shipping Policy

Returns

You may return unwanted items within 14 days of receiving your order.

To qualify for a return:

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned unless faulty:

  • Items must be unused.
  • Items must remain in their original unopened packaging.
  • Items must be in a resalable condition.
  • All original accessories and packaging must be included.
  • Opened personal care products
  • Opened cosmetics
  • Opened health or hygiene items
  • Food products
  • Pet food and treats
  • Any sealed item that has been opened after delivery where resale is not possible

Returns that do not meet these conditions may not be accepted.

Return Postage
Refunds

Unless the item is faulty, damaged, or supplied incorrectly, the customer is responsible for return postage costs.

We recommend using a tracked postal service, as we cannot accept responsibility for returns lost during transit.

Once your returned item has been received and inspected, we will notify you of the outcome. If approved:

  • Refunds will be processed to your original payment method.
  • Please allow 3–5 working days for the refund to be processed.
  • Original delivery charges are non-refundable unless required by law.
Faulty Products

If you believe your item is faulty, please contact us with a full description of the issue and supporting photographs. Depending on the situation, we may request the item be returned for inspection before issuing a replacement or refund.

International Orders

Customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by their country. Delivery times for international orders may vary depending on customs clearance.

Order Cancellations

Orders may be cancelled before dispatch. If your order has already been dispatched, it must be returned in accordance with our Returns Policy.

Delivery Delays

We are not responsible for delivery delays caused by severe weather, industrial action, customs clearance, carrier delays, or events beyond our reasonable control.

Nothing in this Shipping & Returns Policy affects your statutory rights under applicable consumer protection laws.

Contact Us

Email: sellerstore40@gmail.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM

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